Our Solutions

Introduction

KKS Consulting specialises in niche, South African–developed call centre technologies tailored to the needs of local contact centres. Our solutions empower you to make informed, data-driven decisions—whether you’re optimising outbound performance with CLI Manager, verifying your lead database in real time with Authenticall, or regaining secure access to years of archived recordings via NiceCallfinder.

Each product is built with our market’s unique compliance, performance and continuity challenges in mind, so you can focus on delivering exceptional customer experiences.

CLI Manager – Performance-Driven Outbound Analytics

Elevate your outbound campaigns by shifting the conversation from cost per call to performance per CLI. CLI Manager delivers deep, data-driven insights into Caller Line Identification effectiveness so you can optimize agent workflows, refine campaign strategies, and track ROI in real time.

Key Benefits

  • Actionable CLI performance dashboards for instant decision-making
  • Historical trend analysis to spot high-value call windows
  • Customizable alerts for campaign anomalies and targets

Authenticall – Real-Time Lead Verification

Prevent wasted dials and protect your reputation with Authenticall. This solution validates every number in your lead database against live network data before your agents pick up the phone, ensuring you only engage accurate, compliant contacts.

Key Benefits

  • Instant number status checks (active, inactive, ported)
  • Automated cleansing of outdated or invalid entries
  • Compliance support with audit-ready verification logs

NiceCallfinder –Playback Portal

Retain full access to your archived recordings—even after your legacy platform reaches end-of-support. NiceCallfinder offers a secure, cloud-hosted portal that aggregates recordings from multiple systems, making playback, search, and export effortless.

Key Benefits

  • Single, searchable repository across all recording platforms
  • Secure user roles and permission controls for compliance
  • Seamless integration with your existing infrastructure

Ready to transform your call center operations? Reach out today to discover how our niche, locally-developed solutions can drive performance, ensure compliance, and safeguard your business continuity.